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Lagardère Travel Retail


Operations Manager (North - Travel Essentials)

Job No: LTR1049
Location: Auckland

We have an exciting opportunity for an Operations Manager to join our busy and fast retail business. Reporting to the Operations Director, the Operations Manager is responsible for the operational performance of the Travel Essentials business in the North Island, through the successful implementation and ongoing management of processes and procedures.

This is a constantly evolving, dynamic business where you’ll have the opportunity to demonstrate your strong interpersonal and leadership skills, leading the mobilisation for new stores, and mentoring and supporting store teams to own and deliver continuous improvements to product, service, promotions, staffing and retailing, whilst ensuring compliance. Accountable for the supervision of day-to-day activities of store managers and staff, and individual store budgets, you will use your sound knowledge of financial management processes and procedures to monitor performance and plan and implement strategies to correct problems and enhance sales.

Key responsibilities include:

  • Monitoring and driving continuous improvement in operational procedures, store performance and budgets
  • Coordinating the delivery of training programs and identifying and addressing knowledge gaps
  • Ensuring compliance with respect to OH&S, Food Safety, Liquor licensing, standards of operational excellence, and lease conditions
  • Providing leadership to staff to ensure high standards of customer service
  • Recruiting, coaching and mentoring new staff to build and maintain a dedicated, positive team environment

Our ideal candidate will have:

  • Strong analytical, interpersonal and leadership skills
  • Sound commercial acumen
  • Operational Experience with large teams up to 100
  • Minimum 10 years’ experience in the retail industry
  • Sound knowledge of financial management processes and procedures
  • Experience in supporting the implementation of tender submissions, business plans and budgets

Working in a supportive and friendly team environment, this is a rewarding opportunity that will keep you busy and on your toes.

If we’ve piqued your interest and you have the experience and confidence to take ownership of this rewarding role then we’d love to hear from you.

Experience new horizons, every day!

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