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Lagardère Travel Retail


Retail Support Manager - Perfume & Cosmetics

Job No: LTR1054
Location: Auckland

Lagardère Travel Retail Pacific is a global leader travel retail operating in stores located in dynamic environments including airports & commuter hubs across Australia and New Zealand. We are a fast paced organisation meeting the needs of people on the move.

As our new Retail Support Manager at Auckland Airport, you will be responsible for maintaining a high-performance culture, as well as ensuring the shop floor operations run effectively.

Key Responsibilities:

  • Maximise sales opportunities by ensuring your shift is adequately staffed
  • Provide constructive feedback to staff and rectify any performance issues
  • Always deliver exceptional customer service and ensure that complaints, refunds, credits and repairs are handled in a timely and satisfactory manner.
  • Maintain high standard of store presentation, stock management and security through excellent merchandising and housekeeping.

About you:

  • Proven track record in retail operations with strong people management experience
  • Experience working in a fast-paced environment coupled with the right attitude and drive
  • Strong stock management experience
  • A strong motivator with the ability to develop and coach staff in sales
  • A good understanding of business dynamics and exposure to Perfume and Cosmetics
  • Keen interest in working with premium and luxury products
  • Strategically minded with strong communication and interpersonal skills

As we operate in a dynamic airport environment, we operate outside of normal business hours. You will need to have flexible availability and be available to work 7 days a week.

Exciting benefits:

  • Fantastic staff discounts across our stores
  • Ongoing training and opportunities for personal and career development
  • Be part of a fantastic and supportive team of people; all passionate about the beauty world

If this sounds like the role for you, we would love to hear from you!

Experience new horizons, every day!


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